Frequently Asked Questions

If you have a crack in your septic tank, your first step should be to call a professional. The technician will pump out and clean your tank to access the crack. They will then let it dry and then apply a concrete crack filler into the crack. Finally, they will test it to make sure the crack is fully fixed before leaving.

Our technicians recommend having your septic tank pumped at least every 3 to 5 years. If you have a system with an electrical float switch or pump, it should be pumped more often - about once a year. If you’re not sure what type of tank you have, call our experts at Rocket Rooter Plumbing to ask how often they recommend having your unit serviced.

Having your drains and sewer cleaned may seem similar, yet they are very different services. Your drains carry wastewater from your house (your sinks and toilet) down to the sewer line. These typically get clogged with household items like hair and food. Your sewer takes the water from your drains and carries it into your city sewer line. These can be blocked with items from your household, in addition to tree roots and other items from your yard.

If you seem to be running out of hot water quicker than you used to, it can be due to several reasons. These can include:

• Multiple appliances are using hot water at the same time.
• There is sediment building up in the unit.
• The dip tube is broken. This allows cold water to move to the bottom of the tank to be heated.
• Your water heater is nearing the end of its lifespan.
• Your unit’s thermostat is not working properly.

How do you know when it’s time to stop using your homemade drain cleaning solution and instead hire a professional? Some symptoms that indicate you need a pro include if your drains are slowing down, if you have recurring clogs (meaning you’re not removing the entire blockage), if you have multiple drains that are clogged at once, if there is a foul odor coming from your drains, and if you see signs of flooding.

If your water pressure suddenly got lower, you should call a professional to determine if it’s due to a minor issue, or something larger. Some potential reasons can include:

• Too many plumbing fixtures running at the same time.
• Faulty fixtures, like showerheads or faucets.
• A broken pressure regulator. These are meant to stabilize the water pressure in your home.
• Closed valves that are preventing your water supply from traveling through them.
• Clogged pipes are disrupting the water flow through the pipes.
• Older plumbing systems are corroding.